Shipping Policy
This Shipping Policy explains how we process, ship, and deliver orders placed through grescarynne.com. It covers shipping destinations, shipping fees, order processing times, estimated transit times, customs duties and taxes, order tracking, and procedures for handling shipping-related issues.
By placing an order on our website, you acknowledge this policy. We are committed to providing clear shipping information and reasonable assistance throughout the delivery process.
1. Shipping Destinations
We currently ship to addresses throughout the United States.
Our shipping coverage applies to living room furniture and bedroom furniture available on our website. Actual delivery availability depends on the shipping coverage of our logistics providers for the applicable order.
If you have questions about whether your address is eligible for delivery, please contact our customer service team before placing your order.
2. Shipping Fees
Our shipping fees are based on the order amount, as follows:
Orders under $100.00: A $10.00 shipping fee applies.
Orders of $100.00 or more: Qualify for free shipping.
Orders totaling exactly $100.00 also qualify for free shipping.
If applicable, the shipping fee will be displayed at checkout before you complete your purchase. We do not charge additional shipping surcharges beyond the applicable shipping fees disclosed at checkout and specified in this policy.
3. Order Processing Time
Our standard order processing time is 1–2 business days.
Order processing includes the time required to begin handling an order, prepare the items, and complete the necessary pre-shipment procedures. Order processing time is separate from transit time, which begins when the shipping provider receives the package and starts transporting it.
Processing times may vary depending on order volume, order verification, product preparation, holidays, and other operational circumstances.
Receiving an order confirmation does not mean that your order has been shipped. After your order has been dispatched, we will provide shipping information where supported by our fulfillment process.
4. Order Cut-Off Time
Our order cut-off time is 6:00 PM Eastern Time (ET), using the America/New_York time zone and accounting for applicable daylight saving time changes.
Orders placed before 6:00 PM ET: Processing begins on the same business day.
Orders placed after 6:00 PM ET: Processing begins on the next business day.
Orders placed on holidays: Processing begins on the next business day.
Beginning processing on the same day does not mean that an order will be fully processed or shipped that day.
Orders placed on weekends or holidays may not begin processing until the next business day. The standard processing time remains 1–2 business days, and actual dispatch times may vary.
5. Shipping Methods and Transit Time
We ship orders using the following shipping providers:
FedEx
DHL Express
The shipping provider used for an order depends on the shipping arrangements applicable to that order. Listing these providers does not mean that customers can select a specific provider at checkout.
Once an order has been dispatched and the shipping provider has received the package, the estimated transit time is 8–11 business days.
Transit time refers to the time required for the shipping provider to transport the package and does not include the 1–2 business days required for order processing.
Actual transit times may be affected by carrier operations, weather conditions, holidays, customs inspections, transportation disruptions, and other circumstances beyond our reasonable control.
The estimated transit time of 8–11 business days is not a guaranteed delivery deadline. If a shipment is delayed or does not arrive within the estimated period, we will provide reasonable assistance.
6. Estimated Delivery Time
Your estimated delivery period consists of the following two stages:
Order Processing Time: 1–2 business days.
Transit Time After Dispatch: An estimated 8–11 business days.
Combining these two stages, the estimated total delivery time is approximately 9–13 business days, beginning according to the applicable order processing schedule and excluding any additional delays.
The estimated total delivery time is provided for reference only and is not a guaranteed delivery date. Actual delivery may depend on when order processing begins, when the shipping provider receives the package, carrier scheduling, customs inspections, holidays, weather conditions, and other unforeseen circumstances.
Please consider both order processing time and transit time when estimating when your furniture will arrive.
If your order has not arrived by the end of the estimated transit period, please email us at support@grescarynne.com or call +81 75 381 6247 so we can assist you in checking the shipment status.
7. Customs, Duties, and Taxes
All applicable taxes and duties covered by our pricing and shipping arrangements are included in the listed product prices.
Our logistics provider handles customs clearance. Customers will not be required to pay additional charges covered by the customs and tax arrangements described in this policy.
This statement applies only to the taxes, duties, and customs-related charges covered by our existing pricing and shipping arrangements. It does not mean that no other third-party charges could ever arise outside the scope of those arrangements.
If you are asked to pay a customs-related charge that appears inconsistent with this policy, please contact us before making the payment, where reasonably possible, so we can review the circumstances.
8. Order Tracking
After your order has been dispatched, we will send a shipping notification and provide a tracking number or tracking link where supported by our shipping and fulfillment process.
You can use the tracking information to check your package status through the relevant shipping provider's tracking system.
Please note that tracking information may not appear immediately after dispatch. The shipping provider may need time to receive the package, scan it, and update the tracking information. Tracking updates are not necessarily continuous or real-time.
If tracking information has not been updated for an extended period, shows an unexpected delivery status, or indicates that your order has been delivered when you have not actually received it, please contact us for assistance.
For tracking issues, please email support@grescarynne.com or call +81 75 381 6247. Please include your order number and a description of the issue so we can review the circumstances.
9. Damaged, Lost, or Missing Shipments
We understand that shipping issues can be concerning, especially when furniture arrives damaged or an order does not arrive as expected. We will review reported shipping issues and make reasonable efforts to provide an appropriate resolution based on the circumstances, applicable policies, and relevant laws.
Damaged Items
If you receive an item that has been damaged during shipping, please contact us by email as soon as reasonably possible.
Where available, please provide the following information:
Your order number.
A description of the damage.
Photographs showing the damaged item, packaging, or affected components.
Any relevant shipping or tracking information.
These materials will help us assess the issue and determine the appropriate next steps. If reasonably possible, please retain the relevant packaging and other evidence until you have contacted us rather than discarding them prematurely.
We will review the information you provide and help determine a reasonable resolution in accordance with our applicable policies and legal obligations.
Lost or Missing Packages
If the tracking information indicates that a package has been delivered but you have not received it, or if the shipping status has not changed for an extended period, please contact us by email.
Please provide your order number, the latest tracking information, and any other relevant details concerning the missing package.
We will review the available information and, where appropriate, coordinate with the relevant shipping provider to investigate the issue.
Resolution of Shipping Issues
The appropriate resolution for damaged items, lost packages, non-delivery, or other shipping-related issues will depend on the circumstances and the results of our review.
Where applicable, we will provide reasonable remedies in accordance with our Return & Refund Policy and applicable law. We do not exclude responsibilities or consumer rights that cannot legally be excluded.
10. Shipping Address Changes and Order Cancellations
Shipping Address Changes
If you need to change your shipping address, please contact us as soon as possible.
Please provide your order number and the complete, correct shipping address you would like us to use.
Whether an address change can be completed depends on the order's processing status, whether the package has already been dispatched, and whether the shipping provider permits the change.
If an order has entered a stage of processing that prevents modification, or the package has already been handed over to the shipping provider, we cannot guarantee that the address can still be changed successfully.
Please carefully review your shipping information before completing your purchase. If an incorrect or incomplete address causes a delivery problem, we will review the circumstances and determine the appropriate next steps in accordance with our applicable policies and legal obligations.
Order Cancellations
If you wish to cancel an order, please contact us before the order is shipped.
We will review the order status to determine whether cancellation is still possible. If the order has entered a stage of processing that prevents it from being stopped, we cannot guarantee that the cancellation request will be approved.
Once an order has been handed over to the shipping provider, cancellation, package interception, or delivery rerouting may no longer be possible. We therefore cannot guarantee that such requests will be successful.
If a cancellation request is approved, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.
11. Delivery Responsibility
Customers are responsible for providing an accurate and complete shipping address and any necessary contact information when placing an order. Customers should also reasonably monitor the available tracking information and contact us promptly if a delivery issue arises.
We understand that delivery delays, shipping damage, lost packages, and delivery errors may occur during transportation. If you experience any of these issues, please contact us so we can review the available information and assist with the next steps.
We will address delivery issues based on the circumstances, applicable shipping arrangements, our published policies, and relevant legal requirements.
We do not consider the handover of a package to a shipping provider, by itself, to mean that we no longer have any responsibility. Nothing in this policy is intended to waive or limit any consumer rights or related obligations that cannot legally be waived or limited.
12. Contact Us
If you have any questions about this Shipping Policy or need assistance with an order, please contact us using the information below.
Email: support@grescarynne.com
Phone: +81 75 381 6247
Address: 1988-08-08, 102 Shimo-Toba Shironokoshicho, Fushimi-ku, Kyoto, Kyoto Prefecture, Japan
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (America/New-York).