Section 1: Introduction and Scope
These Terms of Service (the “Terms”) govern access to and use of the Grescarynne website (domain: grescarynne.com) and purchases made through the website, subject to applicable law.
The website offers living room furniture and bedroom furniture to customers throughout the United States. These Terms describe the general rules applicable to website use and purchases, including orders, payments, shipping, order cancellations, returns, refunds, privacy, and dispute resolution.
Please read these Terms carefully before using the website or placing an order. By using the website or submitting an order, you agree to be bound by these Terms to the extent that they have been appropriately disclosed, accepted, and made legally enforceable under applicable law and the website’s actual operating procedures. Any consent or agreement required by law for a particular transaction will be handled in accordance with the applicable checkout process and legal requirements.
These Terms should be read together with the applicable Shipping Policy, Cancellation Policy, Return & Refund Policy, Payment Methods information, Privacy Policy, Cookies Policy, and other relevant website disclosures. If any provisions appear inconsistent, the matter will be addressed in accordance with applicable law, binding terms applicable to the transaction, and mandatory consumer protection requirements.
We may revise these Terms as necessary. Revised Terms will apply to the extent permitted by applicable law, taking into account the circumstances and the timing of their publication or acceptance. No revision will deprive you of rights that have already accrued and cannot lawfully be taken away, or eliminate mandatory legal protections.
Section 2: Website Use and User Responsibilities
2.1 Permitted Use
You may use the website for lawful purposes, including browsing available products, learning about product features, and purchasing furniture for personal or other lawful purposes.
You must not misuse the website, interfere with its normal operation, attempt unauthorized access, submit fraudulent orders, knowingly provide materially false information, or use the website in violation of applicable law.
You must not knowingly introduce malicious code or engage in activities intended to disrupt website operations, damage website functionality, or interfere with other users’ access.
2.2 User Accounts and Customer Information
Depending on the functionality available on the website at the relevant time, certain services may allow or require users to register an account.
If account registration is available, you should provide accurate and up-to-date information and take reasonable steps to protect your login credentials.
If guest checkout is available, you may be able to place an order without registering an account. Whether account registration is required and whether guest checkout is available will depend on the website’s actual functionality.
You are responsible for providing accurate contact information, billing information, shipping addresses, and order details. If you discover that important information is incorrect, please contact customer service promptly so that the matter can be addressed where possible.
Do not send passwords, full payment card numbers, or other unnecessary sensitive information through customer service channels.
2.3 Website Availability and Content
We may update website content, product information, features, or services from time to time. The website may become temporarily unavailable or experience interruptions because of maintenance, technical failures, display issues, delays, or other circumstances.
We do not guarantee uninterrupted website availability, completely error-free operation, or compatibility with every device or browser. However, these Terms do not exclude any liability or remedy that cannot lawfully be excluded.
Section 3: Products, Inventory, and Pricing
3.1 Product Information
We aim to present product descriptions, photographs, colors, dimensions, specifications, prices, and other relevant information clearly and usefully.
Product images and colors displayed on your screen may differ from the actual products because of lighting, photography conditions, display settings, or differences between devices.
Please carefully review the information provided on the product page and during checkout before placing an order. If a particular dimension, material, configuration, or other product feature is important to your purchasing decision, we recommend contacting customer service for clarification before ordering.
3.2 Product Availability
Product availability may change. The display of a product on the website does not necessarily mean that the product will remain available when an order is submitted or processed.
If a product availability issue affects your order, we will address it in accordance with applicable law, the circumstances of the order, and the relevant website policies.
3.3 Pricing and Corrections
We may update or correct prices and product information when necessary. If a material pricing error or product information error occurs, we will address it in accordance with applicable law and the circumstances of the transaction.
The display of a price or the submission of an order does not necessarily mean that the order has been accepted. Order acceptance will be determined by the actual checkout process, the terms presented to you during the transaction, and applicable law.
These Terms do not grant us unrestricted authority to change an agreed price, cancel an order that has already become binding, or disregard existing contractual obligations.
Section 4: Orders and Payments
4.1 Placing an Order
When placing an order, you may need to select products, provide information required by the checkout process, review the order details, select an available payment method, and submit the order.
Before submitting an order, carefully review the selected products, quantities, prices, shipping charges, shipping address, billing information, and any other relevant information displayed during checkout.
You are responsible for ensuring that the information you provide is accurate. Incorrect contact information or shipping addresses may affect order processing or delivery.
If you discover an error after submitting an order, please contact customer service promptly. Whether the order can be modified will depend on its status, the applicable policies, and relevant legal requirements.
4.2 Order Submission and Acceptance
Submitting an order represents your request to purchase the selected products, but it does not necessarily mean that the order has been accepted or shipped.
Order confirmations and other communications will be interpreted in the context of the actual checkout process, the terms applicable to the transaction, and relevant law. We will handle order acceptance, processing, and any necessary order corrections or cancellations in accordance with these requirements.
We will not rely on these Terms to disregard an order that has become legally binding or to deprive consumers of rights provided by applicable law.
4.3 Payment Methods
The website’s published Payment Methods information lists the following payment card brands:
Visa
Mastercard
American Express
JCB
Discover
Diners Club
The payment methods actually available for a particular transaction are those displayed during checkout. Listing a payment method in these Terms does not mean that it is enabled for every order.
Please review the total order amount and any applicable charges displayed before completing checkout. Payment failures, duplicate charges, and other payment issues will be addressed in accordance with the actual payment process and applicable law.
If you believe that you have been charged incorrectly, please contact customer service and provide the information necessary to identify the relevant order. Do not send full payment card numbers, passwords, or other unnecessary sensitive payment information by email or telephone.
4.4 Refunds and Payment Adjustments
Approved refunds will be handled in accordance with the applicable Cancellation Policy or Return & Refund Policy, as relevant, and applicable law.
The time when a refund begins processing may differ from the time when the funds actually appear in your account.
Section 5: Shipping Policy
5.1 Shipping Coverage and Charges
Shipping is available throughout the United States, subject to the arrangements and limitations set out in the Shipping Policy.
The current stated shipping charges are as follows:
Orders totaling less than $100.00 incur a $10.00 shipping charge.
Orders totaling $100.00 or more qualify for free shipping.
The applicable shipping charge will be determined in accordance with the published Shipping Policy and the details of the order.
5.2 Order Processing Time
Order processing generally takes 1–2 business days.
Orders placed before 6:00 PM Eastern Time (America/New_York) generally begin processing on the same business day, subject to the published Shipping Policy.
Orders placed after the cutoff time or on holidays generally begin processing on the next business day.
Order processing time refers to when order processing begins or takes place. It does not guarantee that an order will be dispatched on the same day it is placed.
5.3 Shipping Carriers and Estimated Transit Time
The listed shipping carriers are FedEx and DHL Express.
Estimated transit time is generally 8–11 business days after dispatch. This is an estimate and not a guaranteed delivery date.
Order processing time and transit time are separate stages. Therefore, the total time from order placement to delivery may include both processing time and transit time, and actual delivery times may vary.
Tracking information may be provided after dispatch where supported by the actual fulfillment process.
The existing shipping arrangements state that product prices include applicable taxes and duties. The scope and conditions of this statement are governed by those arrangements. It does not independently guarantee coverage of all third-party charges, import-related charges, or other fees in every circumstance.
5.4 Shipping-Related Issues
If your order is delayed, tracking information is unavailable, or another delivery issue occurs, please contact customer service. Relevant issues and available remedies will be handled in accordance with the Shipping Policy, other applicable policies, and applicable law.
For more information about shipping charges, order processing, estimated transit times, and delivery-related issues, please refer to our Shipping Policy.
Section 6: Order Cancellation
6.1 Cancellation Eligibility
Orders that have not shipped may be eligible for cancellation, depending on the order status and the provisions of the Cancellation Policy.
Submitting a cancellation request does not mean that the request automatically takes effect. Eligible requests must still be reviewed and confirmed in accordance with the existing policy and applicable law.
Under the existing Cancellation Policy, a full refund is available after an eligible cancellation request has been reviewed and confirmed.
6.2 Orders That Have Already Shipped
Under the existing Cancellation Policy, orders that have already shipped cannot be canceled through the order cancellation process.
If your order has shipped and you no longer want the product, please wait for delivery and then follow the Return & Refund Policy, subject to its provisions and applicable law.
This section does not restrict any mandatory cancellation rights, return rights, or other consumer rights provided by law.
6.3 How to Request a Cancellation
If you wish to cancel an eligible order, please contact customer service as soon as possible and provide the information necessary to identify your order.
If the order has already entered processing or shipping, we cannot guarantee that every cancellation request can be completed immediately.
For detailed information about cancellation eligibility and the application process, please refer to our Cancellation Policy.
Section 7: Returns, Exchanges, and Refunds
7.1 Return Eligibility and Request Period
Eligible return and refund requests generally must be submitted within 40 days of receiving the product, subject to the Return & Refund Policy and applicable law.
Not every product or circumstance necessarily qualifies for a refund. Eligibility, the return process, and available resolutions will depend on the published policy and the circumstances of the return.
7.2 Returns Rather Than Direct Exchanges
The existing policy provides for returns rather than direct exchanges.
If you would like a different product, you may return an eligible item for a refund and place a new order, subject to the relevant policies and the availability of the new product.
7.3 Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, or different from the product you ordered, please contact customer service and provide your order information and a description of the issue.
Depending on the existing policy and applicable law, such products may qualify for an appropriate refund or another resolution.
The specific handling of the issue and whether supporting documentation is required will depend on the circumstances and applicable policy.
7.4 Return Shipping and Return Labels
Return shipping arrangements and related costs depend on the reason for the return and the existing Return & Refund Policy.
Once a return is approved, the provision and use of a return label will follow that policy.
Please do not assume that all return shipping costs will be covered or that every return request qualifies for a prepaid return label. Review the relevant policy and any instructions provided for your specific return request.
7.5 Refund Processing
Where applicable, refunds are generally issued to the original payment method after the returned product has been received and verified.
The existing policy generally states that refund processing begins within 1–3 business days after the returned product has been received and verified, where applicable.
This period refers to the beginning of the refund processing procedure and does not guarantee when the refunded funds will actually appear in your account. The time required for the funds to become available may depend on the relevant financial institution or payment service provider.
Refunds remain subject to the applicable policy, the circumstances of the return, and mandatory rights under applicable law.
For complete information about return eligibility, return shipping, approved returns, and refund processing, please refer to our Return & Refund Policy.
Section 8: Privacy and Data Protection
We handle personal information relating to the website and its operations in accordance with applicable privacy disclosures and as permitted or required by law.
Depending on the nature of the interaction and the practices actually disclosed on the website, personal information may be handled as necessary for the following purposes:
Processing and fulfilling orders.
Communicating with customers about orders or inquiries.
Providing customer support.
Maintaining website functionality and normal operation.
Fulfilling obligations under applicable law.
Carrying out other purposes actually disclosed in the applicable privacy information.
The types of information involved, the purposes for which it is used, and any applicable choices or rights depend on the circumstances, the website’s actual practices, the applicable Privacy Policy and Cookies Policy, and relevant legal requirements.
These Terms do not independently establish that the website necessarily collects particular types of information, uses specific tracking technologies, or shares information with any particular third party.
These Terms also do not independently create or eliminate privacy rights, consent requirements, or data processing obligations established by applicable law.
If you have questions about personal information or the website’s privacy practices, please contact customer service using the contact details provided in Section 11.
Section 9: Disputes, Applicable Law, and Consumer Rights
9.1 Applicable Law
The law applicable to these Terms, a particular purchase, or a related dispute may depend on the circumstances, the nature of the transaction, the parties involved, applicable conflict-of-law rules, and consumer protection requirements.
These Terms do not designate any particular state or country as the governing jurisdiction, nor do they establish an exclusive court venue.
9.2 Dispute Resolution
If you have any questions or concerns about an order or the website, you may contact customer service so that the matter can be reviewed.
This contact option provides a means of communication only. It does not establish a mandatory dispute resolution procedure or require you to waive any remedy available under applicable law.
Any formal dispute will be handled in accordance with the procedures and forums required or permitted by applicable law and any valid agreement applicable to the transaction.
9.3 Consumer Protection
Nothing in these Terms is intended to exclude, restrict, or waive any statutory right, remedy, warranty, or consumer protection that cannot lawfully be excluded or waived.
If any provision of these Terms cannot be enforced in a particular circumstance because of applicable law, that provision will be interpreted or limited to the extent required by law. The remaining provisions will continue to apply to the extent permitted by law.
9.4 Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses caused by circumstances beyond our reasonable control, such as certain disruptions to communications, networks, or third-party delivery services.
However, this provision does not excuse any obligation imposed by applicable law or exclude any liability that cannot lawfully be excluded or limited.
These Terms do not exclude or limit liability where such exclusion or limitation is prohibited by law, including liability or remedies that must remain available under applicable consumer protection requirements.
These Terms do not independently establish any additional liability cap, blanket waiver, mandatory arbitration requirement, or class action waiver.
Section 10: Changes to These Terms
We may revise these Terms as necessary to reflect changes to the website, products, business practices, related policies, or applicable legal requirements.
The revised version may be published on the website, and the effective date or last updated date may be changed as appropriate.
The manner and timing in which revised Terms apply will depend on applicable law, the nature of the changes, and any relevant notice or consent requirements.
We do not promise a fixed advance notice period or a specific notification method. No revision will override mandatory consumer protection requirements or retroactively remove rights that cannot lawfully be taken away.
Section 11: Contact Information
If you have questions about these Terms, orders, shipping, order cancellations, returns, refunds, or customer support, please contact us using the following details.
Email: support@grescarynne.com
Phone: +81 75 381 6247
Address: 1988-08-08, 102 Shimo-Toba Shironokoshicho, Fushimi-ku, Kyoto, Kyoto Prefecture, Japan
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (America/New-York).